Cancellation Policy
Last updated: August 12, 2026
Free Cancellation Window
You may cancel your booking free of charge up to 7 days before your check-in date. Cancellations made within this window will receive a full refund of the amount paid.
Late Cancellations
Cancellations made less than 7 days before the check-in date are non-refundable. We strongly recommend purchasing travel insurance if you have concerns about unforeseen cancellations.
How to Cancel
To cancel a booking, contact us (opens in new tab) with your booking reference number and check-in date. We will confirm cancellation and initiate any eligible refund within 1 business day.
Refund Processing Time
Approved refunds are issued to the original payment method within 10 business days. Processing times may vary depending on your bank or card issuer.
Exceptional Circumstances
In the event of a documented emergency (serious illness, bereavement, or natural disaster), we will review cancellation requests on a case-by-case basis. Contact us as soon as possible with supporting documentation.
Questions?
Contact us (opens in new tab) and we will get back to you within 1 business day.